For any major organization, the customer base is its most important asset. They are its lifeblood, making transactions, inquiries and purchasing company products or services, and generally generating revenue for the company. However, customers generally hate waiting when they call in.

Normally, these organizations solve this dilemma by hiring a lot of staff to manually process and handle customers. These traditional methods are slow and costly; amounting to millions of dollars worth in time and expenses spent. However, there is a better solution: the CTAPPS way.

CTAPPS solution, the CT-CallCenter/IVR system is the leading answer to automating customer service transactions via telephony. This is a means of centralizing most departments for the organization and process it through one call center which is computer aided. For example, simple instructions such as bank transfers to 3rd party accounts, bank balance enquiry and check transactions can be done remotely by phone. Interactive voice responses can be sent to customers announcing new promotions and discounts. The possible applications are endless.

The CT-CallCenter/IVR system is designed to be simple and effective. The controls are intuitive and user-friendly, built with the non-technical in mind. We run cutting edge smart customer priority routing & agent monitoring technology, guaranteed to improve customer quality of service and increase agent effectiveness.

The platform is proven and flexible, easily integrated to existing PABX and compliant databases. It is a cost effective solution to traditional call center management and provides an excellent return of investment. CTAPPS also provide expert free consultation to help each company with their requirements and services.

The CallCenter/IVR system applications are extremely widespread. The possible segments includes but not limited to :

• Financial institutions
• Tele-marketing
• Distribution houses
• Debt collection centers
• Hotels
• Telecommunications service providers
• Government instituitions
• Universities
• Hospitals
• Multi-tenant offices
• And many more...