CTAPPSJun 233 minThrive your Business with CX TransformationWhen companies know how to transform customer experience, the result can do wonders for any brand. All businesses need to be in ...
CTAPPSJun 84 minChatbots: Are They Worth the Hype?Chatbots have been getting a lot of hype as the next big innovation for customer service, but are they worth the hype?
CTAPPSMay 182 minHappy agent = Happy customerAgents are the front face of your business, so how you treat them is just as important as how you ...
CTAPPSApr 262 minEmpower your call center’s agents’ skills and knowledgeYou may turn your employees into product experts who can have convincing sales conversations and efficiently resolve client complaints by ..
CTAPPSApr 222 minEngage Effectively with Your CustomersThe definition of customer engagement differs among people. To us, customer engagement is ...
CTAPPSApr 222 minLeveraging Artificial Intelligence Is Crucial to Your Business. Learn WHY!Our customers can be easily distracted with too much information that is readily accessible anytime. Hence, it is important to learn ...
CTAPPSApr 133 minCustomer Service Strategy That Drives Sales - Employing A Call Back FunctionThe standard for customer service has never been greater. These heightened expectations in the call center frequently result in ...
CTAPPSApr 123 minFrom a Transactional Customer to a Loyal CustomerDo you see your relationship with your customers as merely transactional or is it a lifelong relationship?