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    • All Posts
    • Customer Experience
    • Agent empowerment
    Thrive your Business with CX Transformation
    CTAPPS
    • Jun 23
    • 3 min

    Thrive your Business with CX Transformation

    When companies know how to transform customer experience, the result can do wonders for any brand. All businesses need to be in ...
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    Chatbots: Are They Worth the Hype?
    CTAPPS
    • Jun 8
    • 4 min

    Chatbots: Are They Worth the Hype?

    Chatbots have been getting a lot of hype as the next big innovation for customer service, but are they worth the hype?
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    Happy agent = Happy customer
    CTAPPS
    • May 18
    • 2 min

    Happy agent = Happy customer

    Agents are the front face of your business, so how you treat them is just as important as how you ...
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    Empower your call center’s agents’ skills and knowledge
    CTAPPS
    • Apr 26
    • 2 min

    Empower your call center’s agents’ skills and knowledge

    You may turn your employees into product experts who can have convincing sales conversations and efficiently resolve client complaints by ..
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    Engage Effectively with Your Customers
    CTAPPS
    • Apr 22
    • 2 min

    Engage Effectively with Your Customers

    The definition of customer engagement differs among people. To us, customer engagement is ...
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    Leveraging Artificial Intelligence Is Crucial to Your Business. Learn WHY!
    CTAPPS
    • Apr 22
    • 2 min

    Leveraging Artificial Intelligence Is Crucial to Your Business. Learn WHY!

    Our customers can be easily distracted with too much information that is readily accessible anytime. Hence, it is important to learn ...
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    Customer Service Strategy That Drives Sales -  Employing A Call Back Function
    CTAPPS
    • Apr 13
    • 3 min

    Customer Service Strategy That Drives Sales - Employing A Call Back Function

    The standard for customer service has never been greater. These heightened expectations in the call center frequently result in ...
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    From a Transactional Customer to a Loyal Customer
    CTAPPS
    • Apr 12
    • 3 min

    From a Transactional Customer to a Loyal Customer

    Do you see your relationship with your customers as merely transactional or is it a lifelong relationship?
    0 comments

    CTAPPS MSC SDN BHD

    No. 5-1, Jalan 4/93,

    Taman Miharja,

    2 1/2 Miles Off Jalan Cheras,

    55200 Kuala Lumpur, Malaysia

    Tel: +603 9200 3393 / Fax: +603 9200 3391

    info@ctapps.com

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