CTAPPS
Embracing the Future: Contact Center Trends in a Changing Customer Landscape
Contact centers, which were traditionally viewed as transactional hubs primarily handling customer inquiries, have experienced significant..
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CTAPPS
- Aug 14
- 3 min
Nurturing Customer Loyalty: Building an Effective Retention Strategy
Do you know that the cost of retaining a customer is lower compared to gaining a new customer? Read to know more
CTAPPS
- Jul 27
- 3 min
Harnessing Technology in Customer Retention Strategy
This topic explores how businesses can use technology to enhance customer engagement and build lasting relationships.
CTAPPS
- Jul 6
- 2 min
Balancing AI Technology with Human Touch
This article talks about how AI complements human efforts to produce a greater customer relationship between brands and companies.
CTAPPS
- May 24
- 2 min
Sustainable Cities and Communities
In an era of rapid urbanisation and increasing environmental challenges, the United Nations' Sustainable Development (SDG 11) calls for...
CTAPPS
- Apr 14
- 2 min
Industry, Innovation and Infrastructure
Industry, Innovation and Infrastructure (Goal 9) is one of the 17 Sustainable Development Goals (SDGs) set by the United Nations. The...
CTAPPS
- Mar 23
- 2 min
Decent Work and Economic Growth
Sustainable development is a concept that has been gaining traction in recent years. One of these 17 goals is SDG 8, which focuses on...
CTAPPS
- Feb 23
- 2 min
SDG 5: Gender Equality
Gender equality is a fundamental human right and a key driver of sustainable development. By working together towards this goal, we can ...
CTAPPS
- Feb 22
- 1 min
SDG 3 : Good Health & Wellbeing
Sustainable Development Goals : Good Health & Wellbeing
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