CTAPPS
Marketing Through Text Messages – SMS Marketing for Businesses
SMS (short message service) marketing is one of the practices in text messaging marketing that involves the opting-in of subscribers to ...
CTAPPS
- Jul 6
- 3 min
Complementing Technology With A Human Touch
Technology is a significant part of many businesses. It helps you speed up processes and reach customers more effectively but ....
CTAPPS
- Jun 23
- 3 min
Thrive your Business with CX Transformation
When companies know how to transform customer experience, the result can do wonders for any brand. All businesses need to be in ...
CTAPPS
- Jun 8
- 4 min
Chatbots: Are They Worth the Hype?
Chatbots have been getting a lot of hype as the next big innovation for customer service, but are they worth the hype?
CTAPPS
- May 18
- 2 min
Happy agent = Happy customer
Agents are the front face of your business, so how you treat them is just as important as how you ...
CTAPPS
- Apr 26
- 2 min
Empower your call center’s agents’ skills and knowledge
You may turn your employees into product experts who can have convincing sales conversations and efficiently resolve client complaints by ..
CTAPPS
- Apr 22
- 2 min
Engage Effectively with Your Customers
The definition of customer engagement differs among people. To us, customer engagement is ...
CTAPPS
- Apr 22
- 2 min
Leveraging Artificial Intelligence Is Crucial to Your Business. Learn WHY!
Our customers can be easily distracted with too much information that is readily accessible anytime. Hence, it is important to learn ...
CTAPPS
- Apr 13
- 3 min
Customer Service Strategy That Drives Sales - Employing A Call Back Function
The standard for customer service has never been greater. These heightened expectations in the call center frequently result in ...