CTAPPSMay 18, 20222 minHappy agent = Happy customerAgents are the front face of your business, so how you treat them is just as important as how you ...
CTAPPSApr 26, 20222 minEmpower your call center’s agents’ skills and knowledgeYou may turn your employees into product experts who can have convincing sales conversations and efficiently resolve client complaints by ..
CTAPPSApr 22, 20222 minEngage Effectively with Your CustomersThe definition of customer engagement differs among people. To us, customer engagement is ...
CTAPPSApr 22, 20222 minLeveraging Artificial Intelligence Is Crucial to Your Business. Learn WHY!Our customers can be easily distracted with too much information that is readily accessible anytime. Hence, it is important to learn ...